AI-Powered Communication Intelligence
Transform every call and meeting into unique business insight with AI-powered intelligence. Improve call performance, deliver information directly into business critical systems, and drive measurable outcomes with Accent.
AI Communication Analysis for Better Conversations, Smarter Decisions, and Exceptional Customer Experiences
Turn conversations and video meetings into coaching, insights, and results. Accent’s AI-powered Communication Intelligence platform gives your team the ability to unlock sharper decision-making, design faster workflows, and create higher-performing teams.
Improve the Quality of Your Phone Calls
Identify coaching moments automatically and behavioral trends across every conversation — without listening to hours of call recordings. Empower supervisors with AI-powered visibility into what’s working, what needs improvement, and how to drive consistent performance across the team.
Deliver Consistent, High-Quality Experiences
Monitor coversation quality across every team member and interaction to ensure customers receive the same level of care and professionalism, every time. Customize alerts for key behaviors or language to proactively address issues before they impact customer experience, maintaining high standards without micromanagement.
Make Smarter, Data-Backed Decisions
Use conversation intelligence to gain visibility into customer needs, team performance, and business outcomes — all backed by real-time analytics and reporting. Whether you’re optimizing staffing, refining scripts, or improving processes, you’ll have the insights needed to move quickly and confidently.
Integrate Intelligence into Your Business Workflow
Easily connect call data and conversation insights into the tools your teams already use, like CRMs, BI dashboards, or helpdesk platforms. Whether it’s automating QA workflows or enriching customer records with sentiment data, the platform fits seamlessly into your existing ecosystem. That means faster adoption, better results, and measurable impact across departments.
Unlock The Hidden Value in Your Conversations
Every call your team answers or meeting your people hold is more than just a conversation — it’s valuable insight. Insight into the voice of the customer, the quality of the conversations, and the direction of your business. But without the right tools, those insights get lost in the noise and never rise to the surface. Managers spend hours listening to recordings. QA feels like guesswork. Coaching is reactive, not proactive. And reporting is slow, manual, and incomplete. Accent’s Communication Intelligence platform changes that.
By analyzing 100% of conversations with AI, surfacing real-time performance data, and delivering actionable insights to your teams, we help you turn everyday conversations into a competitive advantage. The result? Smarter decisions, faster improvements, and better outcomes across the board.
Communication Intelligence
Communication intelligence means your organization can resolve issues faster, spot trends sooner, and make smarter decisions on the fly. Whether you’re managing customer service, sales, or support teams, you’ll have the visibility needed to improve performance and deliver measurable results.
Integrated Information
Connect effortlessly with your existing CRM, helpdesk, and business applications — so the insights don’t just sit in a dashboard, they flow directly into your workflows. By embedding communication intelligence into the tools your teams already use, you reduce manual data entry, accelerate response times, and create a unified view of the customer experience.
AI-Powered Coaching
Make coaching more efficient, targeted, and impactful. Instead of randomly reviewing a handful of calls, managers can focus on the exact conversations that matter — flagged automatically for performance issues, customer sentiment, or other triggers. With AI-generated coaching cues and conversation insights, supervisors can provide timely, specific feedback that helps agents improve faster and with greater consistency.
Communication Intelligence Features & Capabilities
With Communication Intelligence you have the power to capture, understand, and act on the conversations that drive your business. With Accent’s platform, you gain real-time insight into performance, quality, and customer needs — without the manual effort.
Sentiment Analysis
Understand how customers feel — not just what they say — with AI-powered sentiment scoring that flags frustration, satisfaction, and emotional tone in real time.
Action Item Tracking
Assign follow-up actions directly from conversations, ensuring important next steps — like callbacks, escalations, or coaching tasks — never fall through the cracks.
Keyword & Topic Detection
Highlight key phrases, compliance triggers, or objection-handling patterns so you can quickly identify trends and monitor what matters most.
Custom Alerts & Triggers
Set up automated alerts for high-risk language, missed scripts, or escalations — helping your team respond before small issues become big problems.
Searchable Conversation Archive
Quickly search across thousands of past conversations using filters like sentiment, agent name, topic, or customer — turning history into insight.
AI-Powered Coaching
Get automatic coaching cues based on real conversations — guiding personnel with feedback on tone, response quality, and best practices.
Video Meetings Integration
Easily integrate and analyze meetings across Accent, Microsoft Teams, and Zoom — capturing full transcripts, sentiment, and key moments from every virtual conversation.
Role-Based Call Analysis
Review conversations through the lens of specific job functions — like sales, customer support, executive, or supervisor — so each role gets the insights they need to take meaningful action.
Real-Time Call Transcription
Automatically transcribe every conversation as it happens, giving your team immediate visibility into call content for faster action and review.
Role-Based Access & Security
Protect sensitive data with multi-level access controls and audit logs that ensure only the right people see the right information at the right time.
CRM & App Integration
Connect with your existing tools to automatically log insights, enrich customer profiles, and embed intelligence into your everyday workflows.
Full Call Recording & Playback
Access recordings of every call — indexed, searchable, and synced with transcripts — to support QA, dispute resolution, and compliance.
Order online and have your cloud phone system ready to go by the next business day or sooner.
Connect Your Way
There are a variety of ways to connect to Accent's cloud service and the choice is all yours. Utilize our unified communication apps, bring your own device, or choose from our variety of VoIP desk phones. Regardless, Accent's cloud communication suite allows you to customize your unique experience for all your business needs.
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